Privacy Policy

Who We Are

Website Management Solutions (trading as Technical Support AU) provides website health & security checks, management, and related services. Contact: [email protected].

What Information We Collect

• Contact details — name, email, phone, company.
• Website details — domain, platform/CMS, configuration notes.
• Technical data — logs, scan results, performance and security findings.
• Access metadata — optional connection methods/keys you provide for scans.
• Usage data — pages viewed, forms submitted, and campaign/UTM data.
• Communications — emails, messages, and support requests.
• Files you upload — e.g., backups for analysis.

How We Use Information

• To provide the requested scan, assessment, or services.
• To communicate results, recommendations, and support.
• To improve and secure our Services and website.
• To comply with legal obligations and enforce our Terms.
• With your consent, to send updates or offers (you can opt out anytime).

Lawful Basis

We rely on one or more lawful bases for processing, such as your consent (e.g., form submissions), performance of a contract (e.g., delivering paid plans), legitimate interests (e.g., improving Services), and compliance with legal obligations.

Cookies & Analytics

We may use cookies and similar technologies for functionality, performance, and analytics. You can control cookies via your browser settings. Some features may not function properly without cookies.

Sharing & Disclosure

We do not sell your personal information. We may share information with trusted providers that help us operate our Services (e.g., form capture, CRM/marketing platform, email delivery, hosting, security/backup vendors), subject to appropriate confidentiality and security obligations.

We may disclose information if required by law or to protect our rights, users, or systems.

International Transfers

Our providers may process data in other countries. Where required, we take steps to ensure appropriate safeguards for international transfers.

Data Security

We implement reasonable administrative, technical, and physical measures to help protect information we process. No method of transmission or storage is 100% secure; you are responsible for maintaining appropriate backups and security for your systems.

Data Retention

We retain information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Connection credentials provided for scans should be temporary; you may revoke them at any time.

Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information, and to object to or restrict certain processing. To exercise rights, contact [email protected]. We may need to verify your identity.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review the privacy policies of any third-party sites you visit.

Children

Our Services are not directed to children. Do not submit information about a child without appropriate consent.

Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.